Privacy Policy & Cookies
Introduction
IFZA-FZCO (“IFZA”, “we”, “us” or “our”) is a dynamic Free Zone community in the United Arab Emirates (UAE), providing premium business setup solutions through a global network of Professional Partners to drive Foreign Direct Investment and support Dubai’s forward-thinking vision.
As part of this mission, we recognize the importance of protecting the privacy of individuals. This Privacy Policy (“Policy”) outlines our approach and practices for handling personal data that you may be submitting or making known to us (through which you may be identified or identifiable) by accessing and using this Website or by otherwise engaging with us in the context of our products or services (both online or offline). You should therefore read and familiarize yourself with this Policy.
Who we are
For the purpose of applicable data protection laws, the data controller is IFZA – FZCO, Building A2, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE.
Information covered by this Policy
This Policy covers all personal information collected and used by us. In this Policy, “personal data” or “personal information” means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly. This may include your name, date of birth, nationality, gender, postal address, email address, phone number, and technical information from the devices you use to access our Website.
What information do we collect?
We may collect information about you from different sources as detailed below.
Information you give us
You may give us information about yourself when you respond to a communication from us or by filling in forms (both online and offline), over the telephone and through written correspondence with us. The personal data that we might collect and process about you may include:
- your name and contact details (for example, your address, phone number and email address) – this may occur when, for example, you request information from us in connection with our products or services
- other personal information such as demographic details (age, nationality, etc.) or work-related information (job, title, seniority, etc.)
- your opinions and views about your industry, your company, our products and services; and
- such other information as we may deem to be reasonably required or desirable in connection with your use of this Website and/or our products or services from time to time.
Information we receive and collect from other sources
We may collect certain types of personal data from you when you visit or use our Website, for example by using cookies and similar technologies. This may include technical information about you which is automatically generated (for example, information about your IP address, your browser identity, and any relevant referring website that directed you to our Website). When visitors leave comments on the Website we may also collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We may receive information about you from other websites operated by us or from the other services that we provide.
How do we use your personal information?
We use your personal data to operate, administer and personalize your experience on this Website, and in accordance with this Policy and the purposes for which we collected the personal data. For example, we may use your personal data to:
- send you updates by way of email, provide information and/or deliver our newsletters, if you have subscribed for this
- contact you to schedule a meeting or discussion about our products or services, if you have requested this
- customise the experience of visiting our Website to make it more valuable and enjoyable, including processing of information in order to keep our website safe and secure and protect against fraudulent or illegal activity such as cyber-attacks
- improve our products and services to deliver a better service to you or customers with a similar profile
- comply with legal requirements and exercise or defend legal claims
- keep an up-to-date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you
- or such other purposes as we may deem to be reasonably required or desirable in connection with your use of this Website and/or our products or services from time to time.
We may share your personal data with our affiliated or group companies and with third parties to whom we have outsourced certain activities and with whom we have signed relevant non-disclosure and/or data processing agreements.
In order to fulfil the purposes for processing your personal data as described in this Policy, from time to time we may transfer your personal data to other countries. If we do so, we will rely on certain legal bases to transfer your personal data in this manner (as further described below), and which may include your consent and our reliance on model contractual clauses which establish certain privacy protections and security standards.
Some countries where we might transfer your personal data may have privacy and data protection laws and regulations that are different from (and may be less stringent than) the laws of your home country.
Our use of cookies and related technologies
Our Website uses “cookies”, which are small files that may be placed on your device by a web server. There are different types of cookies, and they may be used for different purposes. For example, a cookie might remember certain preferences or settings chosen by a site visitor, such as choice of language or home country, so that the same preferences are offered to the visitor the next time he or she accesses the site. Cookies may also be used to facilitate targeted advertising and site analytics.
It is in your discretion whether or not you choose to accept or reject cookies on our Website. However, not allowing certain cookies may impact on your ability to access or use certain features of the Website. If you wish to manage your cookie preferences, you can do so via your browser settings.
What is the legal basis for us processing your information?
We may rely on different reasons to establish the basis for processing your personal data. These may include:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us through the details set out below.
(b) We have a legal obligation.
(c) We have a vital interest, or the processing is necessary to protect your interests.
(d) We need it to perform a public task or protect public interest.
(e) We have a contractual obligation.
(f) We have a legitimate interest.
Where do we store your personal information?
The personal information that we collect from you will be stored in Dubai, although it could be transferred to any Company within the IFZA Group, regardless of geographic location, in the process of our business operations. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy and applicable data protection laws.
Security of personal information
All information you provide to us via our Website is stored on our secure servers.
We have taken steps to safeguard the integrity of our communications and computing infrastructure, which includes implementing adequate security measures and standards to protect against unauthorised use or disclosure. Security measures have been integrated into the design, implementation, and day-to-day operations of this Website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite our best efforts unfortunately the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our Website.
Third-party websites and apps
Our Website may contain links to and from third party websites. Please note that if you follow a link to any of these websites, these websites will have their own terms of use and privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
What rights do you have related to your personal information?
Under applicable data protection laws and regulations, you have certain rights in relation to your personal information. These rights may include:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to correct personal information you think is inaccurate. You also have the right to ask us to complete personal information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You may contact us at any point using the details below to exercise these rights.
Contacting us
If you have any questions or concerns about how we treat your personal information or to exercise any of the rights noted above, please contact us at [email protected] or by writing to us at:
Please include your reply address when you write to us.
How long do we keep your personal information?
Your personal information is stored by us and/or our third-party service providers, strictly to the extent necessary for the performance of our obligations and strictly for the time necessary to achieve the purposes for which the information is collected, in accordance with applicable data protection laws. When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).
Changes to this policy
We may update this policy from time to time in response to changing legal, regulatory or operational requirements. Any changes will be updated on our Website. Your continued use of our Website and/or products or services after any such updates take effect will constitute acceptance of those changes.
